Ronlado’s Buyer Protection Policy.

In the unlikely event that there is a problem with your purchase of physical goods purchased through our platform, Ronlado’s Buyer Protection Policy (“Policy”) outlines Ronlado’s commitment to support you when initiating a dispute with a retailer. The retailer shall be responsible for investigating and resolving your dispute and where required, Ronlado will assist with achieving a resolution. Where your dispute is found in your favour by the retailer and they notify us of this resolution, we would ensure it is resolved. The aim of this Policy is to reassure you that you can shop safely and securely at any of our partnered retailers. If you believe you are a victim of fraud, or your goods are not delivered, or if there is something wrong with your goods, we will ensure to assist whilst you resolve your dispute with the retailer. When you shop with Ronlado, you can trust that we process your personal data at the highest security level.